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These documents teach you how to troubleshoot specific problems associated with device driver problems in a Windows environment.
 
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No Audio

If I go to web sites I can see video but am hearing no sound. Every time I play an mp3 file I can though. Also whenever I try to turn the volume up or check it, it says: There are no active mixer devices available.

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Wednesday, December 12, 2012 0:01 AM

Sound Card Is Not Functioning

Gateway MX3560U

AC97 Audio Codec

I am trying to upgrade a Gateway mx3560u for someone and after installing the Vista HP driver I can no longer here sound? I know the sound works I put in another hard disk drive containing Windows XP Professional and the sound worked. When I had the XP installed it had the 8086 x 24c5 driver installed. This is the AC'97 audio codec but still no sound plays through the speakers.

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Wednesday, December 12, 2012 0:44 AM
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Troubleshooting Categories:
Bootup Problems
Can't boot your PC? Laptop will not power on? Cannot start Windows? These troubleshooting documents will help your resolve bootup errors and problems.
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Software
This section will provide you with answers to general software problems covering a wide range of applications.
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Windows Customization
This section will provide you with answers to problems associated with customizing a Windows environment.
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Windows Driver Issues
This section will provide you with answers to help resolve driver with hardware devices.
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Web Publishing
This section will help you troubleshoot web and ftp publishing.
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Internet and Web
This section will help you troubleshoot common Internet and World Wide Web browsing.
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General Windows
This section contains reference materials that will help you troubleshooting a wide variety of windows.

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Computer Hardware
This section will provide you with answers to PC hardware specific such as a sound card or video card not working properly.
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Codec and Multimedia Troubleshooting
Troubleshoot complex associated with playback and encoding of digital media files in a wide variety of digital video codecs including Xvid and DivX.
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Application Trouleshooting
Troubleshoot related to a specific software application issue.
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Networking
Troubleshoot related to networking in Windows.
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