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Home > Hardware Problems > Sound Card Problems > Troubleshooting The Root Causes Of Sound Card Problems In Desktop and Laptop Computers
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DOCUMENT CONTENT:
Document Title: Troubleshooting The Root Causes Of Sound Card Problems In Desktop and Laptop Computers
Author: Michael J. Casimir
Categories: Sound Cards
Pages: 1 Creation Date: Wednesday, October 9, 2013 8:46 PM
Skill Level Required: Intermediate Last Modified: Wednesday, October 9, 2013 9:50 PM
Article Links:
overview of the problem Define symptoms of the problem. Define symptoms of the problem. Define all solutions to the problem. Define all solutions to the problem. Define all solutions to the problem.
BACKGROUND INFORMATION:

Sound cards are easy to install but tough to troubleshoot when problems arise. When something goes wrong with the sound in our computer, we want it fixed, and fixed now. Whether its our favorite game we are playing, or that new multimedia application we just installed,we simply must have our sound. When performing any troubleshooting procedure, always perform the basic procedures before you remove that device. Its good to look at your sound card and become familiar with its location,the type of slot it is inserted into or if it is motherboard integrated. Carefully take note of any cable,connections on or near the sound card. Sound Card audio loss is no fun when you are so used to multimedia sound blasting out of those super woofers. Follow the procedures defined in this article as a guidelines to correcting sound card problems.. Be sure to consult the sound card or computer manual for actual repair procedures

SYMPTOMS:

This problem is caused by:

  1. No sound coming from speakers.
  2. Audio output sounds choppy or non-existant.
  3. Device drivers for sound card are not installed or improperly configured.
COMPUTER SPECIFICATIONS:

This troubleshooting document and the troubleshooting steps were produced on a machine with the following specifications

No data availble.

SOLUTIONS:

Speakers have no power.

Check to see if the speakers have power. Don't take this for granted. It does happen that the speakers have no power or the volume nob on the speaker set is turned down.
No sound playing through a music CD. Check to audio cables that connect the speakers to the computer. Check to be sure these cables are secure and that the audio connector at the rear of the system unit is
inserted into the right connector. These connections are color coded on new cards.

Speakers will not produce output.

Check the possibility that your speakers may be on the blink. Although the speakers very rarely fail,it is a possibility that should not be overlooked.
Improperly fitted sound card in the PCI slot. Before replacing the system unit cover, check and double check to see if the card is fully inserted into the PCI Slot. Its a possibility the card may have crepted out of the slot if it was not properly secured to the case.

Operating system does not recognize the sound card.

Corrupt device driver or lack of missing device drivers.

After replacing the system unit cover, reconnecting all peripherals, and turning on the computer, check the Windows system folder to see if there are problems with the device drivers which are small software used to allow the sound card to communicate to the computer. After you have performed these procedures and the sound card is not working at all, remove the card from the computer and try inserting in another system. As a last resort, you maybe able to save the purchase of another card,when there was no need.
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Applies To:
Windows 95
Windows 98 / 98 SE / ME
Windows 2000
Windows XP and Pro.
Windows Server 2003