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Title: How To Troubleshoot Memory Problems in a Desktop or Laptop Personal Computer Skill Level: Intermediate
Categories: Memory Troubleshooting
Author: Michael J. Casimir Date Created: November 9, 2006
Pages: 1 Last Modified: Monday, October 7, 2013 3:30 PM
Article Links:
overview of the problem Define symptoms of the problem. Define symptoms of the problem. Define all solutions to the problem. Define all solutions to the problem. Define all solutions to the problem.
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BACKGROUND INFORMATION:
When you have memory problems, you know you are limited in your troubleshooting and hopefully you will be able to resolve the problem quickly. Its a great idea to first verify the problem exist.
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SYMPTOMS:
  • The computer fails to boot after memory has been upgraded in a system.

  • The computer boots up but the screen is blank after memory has been upgraded in a system.
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COMPUTER SPECIFICATIONS:

This troubleshooting document and the troubleshooting steps were produced on a machine with the following specifications.

  • Not applicable.
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SOLUTIONS:
The following solutions may prove useful in resolving the problem described within this page.
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Many seemingly memory problems are sometimes problems coming from other
components. If you see error messages on the monitor as the system boots up, be sure to write the message down for reference later in troubleshooting.
Memory problems can come from brand new computers. When this is the case, you'll need to troubleshoot the computer as a whole. In this case, contacting your PC's support will be your first line of defense.

  1. If The Computer Fails To Boot: If you installed new ram memory and your system fails to boot up, check to be sure the memory modules are completely installed. It may be that they are not fully seated
    in their banks.

  2. Check the same even if your computer is brand new. Installation at the factory often lead to computer failure by employees making mistakes when computer assembly is done.

  3. If Computer boots but the screen is blank: this is another symptom of loose memory chips.

  4. Another cause may be you are installing the wrong type of memory: This problem can also be caused by video display problems. If the monitor brightness and contrast are turned down,the blank screen will be the result. And a loose or uninstalled video card will produce the same failure.

  5. If Computer Produces Error Codes: write the code or codes down and look up the codes in your user manual or support web site. If you install mismatched memory chips, certain error codes will appear.

  6. If PC boots but all memory not recognized: check to see if you installed the right type of memory. Again, even if the computer is new, verify this by contacting your PC support by phone,or email.

  7. "General-Protection Faults" Errors are caused when two or more
    software programs are trying to use the same memory address. In most cases, simply rebooting the computer will correct this.

Memory Testing Software Utilities

Memory problems are sometimes caused by other components in the system unit. Dirty and corroded slots can produce memory bank problems. There are some good ram memory testing software that you can download when you suspect your system is having memory problems. MemMXTest is a utility to test memory.

Gold Memory is a neat stand alone memory testing shareware at
and you can use it free for the first 30 days. After
that you will need to register the software for just $24.00.

Brain Check is an online memory test site where, after you sign up for an account, you can scan your computer's memory in the hopes of detecting early ram memory problems.

Open your computer's system unit and locate the ram memory. Do you know what type it is. Do you have the user manual readily available should you need to quickly identify your memory chips.

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