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These documents teach you how to troubleshoot commmon PC Boot up failures including why Windows won't startup and why you cannot get a computer to boot into safe mode. Also covers Power On Self test failures and general power on problems of a laptop or desktop.
 
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Troubleshooting Categories:
Bootup Problems
Can't boot your PC? Laptop will not power on? Cannot start Windows? These troubleshooting documents will help your resolve bootup errors and problems.
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Software
This section will provide you with answers to general software problems covering a wide range of applications.
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Windows Customization
This section will provide you with answers to problems associated with customizing a Windows environment.
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Windows Driver Issues
This section will provide you with answers to help resolve driver with hardware devices.
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Web Publishing
This section will help you troubleshoot web and ftp publishing.
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Internet and Web
This section will help you troubleshoot common Internet and World Wide Web browsing.
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General Windows
This section contains reference materials that will help you troubleshooting a wide variety of windows.

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Computer Hardware
This section will provide you with answers to PC hardware specific such as a sound card or video card not working properly.
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Codec and Multimedia Troubleshooting
Troubleshoot complex associated with playback and encoding of digital media files in a wide variety of digital video codecs including Xvid and DivX.
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Application Trouleshooting
Troubleshoot related to a specific software application issue.
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Networking
Troubleshoot related to networking in Windows.
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Available Troubleshooting Documents:
Category Description URL Date Added:

Boot Up Problems

Laptop Won't Load Windows

Cannot Boot Up Into Windows

Windows Will Not Start Up

When booting a Dell Inspiron 1510 laptop computer, it starts with the Dell loading Bios screen then advances to the Windows XP screen but does not display the sliding bar. The computer just goes to the screen that gives you the option to start Windows in Safe mode. Windows starts normally but it goes back to the dell screen The system will not proceed past the safe mode screen.

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Laptop Will Not Bootup

Missing Operating System

This document helps troubleshoot a "Missing Operating System" problem when booting a Eee pc 900a Netbook PC.
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Monday, December 10, 2012 0:55 AM
Slow Bootup This document helps troubleshoot a slow boot problem when starting a Windows Vista 32 bit based desktop personal computer.
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Monday, December 10, 2012 1:37 AM

Windows Will Not Boot

Operating System Cannot Load

This document will help troubleshoot why a Dell PC Optiplex 170L cannot boot up Windows not even in Safe Mode.
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Monday, December 10, 2012 2:31 AM

Boot Up Problems

Laptop Won't Start

Cannot Get Into Windows

Windows Will Not Load Properly

My son has a Dell Inspiron 1525. Windows will not start. The Microsoft Corporation progress bar runs and then just before the "Welcome" message, the screen goes grey and then black with a moveable cursor arrow. Nothing else. I have tried starting in safe mode, but we just go to the black screen

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Monday, December 10, 2012 4:48 AM

Unable To Logon To Windows

Computer Virus

I am unable to log on to my computer when the log on screen appears. When I type in my password, a Run time Error window pops up. It says "Microsoft Visual C++ Run time Library, Run time Error Program C:\Windows\system32\LogonUI.exe, Application has requested Run time to terminate in an usual way, Please contact the application's support team for more information." If I close the window, I am still unable to log on. Do I have some Malware on my computer?

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Monday, December 10, 2012 11:17 PM
Auto Login The computer automatically logs into my desktop every time it is booted up. I would like information on how to get it to boot up to the users screen instead of having to log off of mine every time someone else wants to login to the computer.

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Friday, January 4, 2013 1:33 AM

Downgrading Operating System

Changing Linux to Windows XP

I bought a little notebook off EBay for a relative who likes to play games online, surf a few websites and send emails to family and friends as well as do a little word processing. When I got the machine it had an operating system on it called Joli OS version 1.2 which I understand is a cloud based OS or a variation of the Linux OS. I wanted to put Windows on to the machine. Then uninstall all the stuff she'd be unlikely to use as the netbook had such a small SSD, 7.5 gigabyte. I began by uninstalling Joli and then rebooted the system. A message that read 'Missing Operating System' kept coming up. I thought, no worries the Windows CD will resolve this when I install it on to the machine. However the netbook seemed to keep bypassing the Windows CD in my tray and throwing up this message leaving me in limbo every time I rebooted the system.

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Friday, January 4, 2013 1:37 AM

Slow Bootup

Computer Takes A Long Time To Boot

It takes 10 minutes for my computer to start-up and show the desktop.

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Friday, January 4, 2013 1:56 AM
Windows Will Not Boot We were given a Dell computer with XP Professional installed by my employer as our home computer recently failed. Brought it home, logged on fine, created my email account, was able to access the internet through internet explorer. Was a good fast computer for a few days. Only issue was that the Display was set to default so I was unable to change the resolution. Tried some trouble shooting through Windows XP and ended up with 20 updates which loaded and then my computer shutdown fine. This morning when logging in, the Dell logo with F12 and F2 options appear and then the Windows XP logo and it loads. Then nothing happens, Samsung display is blank. Computer is running, display has power but there is nothing on the display.

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August 27, 2013 3:02 AM
Restoring Computer To Factory Settings I cannot get my laptop to restore factory default settings. After holding down the 0 key on my Toshiba laptop there's no option for factory restore.
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September 17, 2013 4:59 PM

Windows 8

Recovery Discs

Recently upgraded to Windows 8 with a lot of compatibility issues and each time I try to make a recovery disc I get errors related to not enough drive space or unable to complete the process. This document helps you resolve such error messages when creating recovery media in Windows 8 and provides a complete walkthrough for creating recovery media in case your system fails to work properly..
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September 17, 2013 10:40 PM

BSOD Errors

Reinstall Windows 7

I am trying to reinstall windows 7 and I am getting blue screen of death stop error messages. It freezes and automatically restarts the computer. I have tested the memory and have also reformatted the hard drive and have completed a clean install. I have done a disk check several times but it keeps doing the blue screens. I have a recovery disk does but it does not seem to want to fix the problem. It keeps stating that it doesn't recognize the operating system.

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September 18, 2013 5:05 PM
Key Terms & Definitons:
application
Laptop
Windows
Dell Inspiron
Bios
Safe mode
Operating System
Eee pc
Windows Vista
Optiplex
sound card
timeout
troubleshooting
video card
web
web publishing
windows 98
Windows XP
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