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Troubleshooting Checklist - Connected to an Internet Provider but Cannot Browse any Websites Through Internet Explorer
Troubleshooting Checklists:
Temporary internet files consist of cache webpages. These webpages are stored offline for quicker access when returned to visit at a later time. Clear Out Temporary Files Not Required By Windows
Temporary files are stored within Windows system folders by the operating system and other third party application such as the ones found within installer or setup programs that launch a particular installation for a third party application software. Clear Out Temporary Files Stored In Windows System Folders
Computer viruses are types of resident programs designed to replicate themselves and spread across infected computers. Usually at some later time when the virus is running, it causes an undersirable action to take place including data loss, hardware failures, and general system problems. Scan For Computer Viruses, Spyware, And Adware
Computer problems are often caused by the computer machine itself, so checking system settings are key to  ruling out sources of the problem. Troubleshoot Settings On Workstation Computer
  Empty Temporary Internet Files Folder
  Temporary System Files Not Required By Windows
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Issue Background Information Solutions Other Areas
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How To Troubleshoot Common Web Browsing Problems
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A connect can't browse issue normally results when the end user appears to have a connection to his or her Internet Service Provider, however when trying to browse webpages error messages such as the following will appear in the web browser:

  1. "This Page Cannot Be Displayed"

    Common error message appears when you are connected to your Internet service provider but cannot browse any webpages.

  2. "Error 404 - This page cannot be found"

    This error is likely caused by the web server not being able to display the loaded webpage. Either it has been removed, deleted, or does not exist on the server computer.


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This checklist will help isolate the root cause of the browsing problem described in this article.

Empty The Temporary Internet Files Folder

Inside all Windows XP based machines there is a folder labeled temporary Internet files. This folder needs to be emptied on a regular basis to ensure a web browser is running at peak performance. This folder stores files associated with websites that you visit as Windows stores a copy of every file located on a particular webpage that you download for quicker access in case you return to the site later on. This is known as the browsers Internet cache files. The more websites you visit, the more files Windows will store, and the more bogged down the folder can get. The end result is a slower browsing experience.

How To Delete Temporary Internet Files In Window XP

Left Click Start.

Left click the Control Panel link on the Start menu.

Once the Control Panel loads, left click the Internet Options shortcut.

On the general tab, left click the Delete button. Select the items that you want to delete from the available options. Left click the Delete button to proceed with the operation. After a short delay Windows will empty your browsing history and other temporary cache files.

Scan for spyware, adware, viruses, and malware

Spyware, adware, or computer viruses can cause browsing problems such as the one described in this article.

Download, install, and run Malwarebytes Anti-Malware application.

Download, install, and run Spybot Search and Destroy application.

Download, install, and run AVG Free Edition antivirus application.


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If you are experience problems while browsing the Internet there are a number of things you can can do and configure to make your browser display websites faster and more efficiently. These steps are listed below:

  1. Any issues related to web browsing maybe directly related to the settings of your particular browser.

  2. If you are sure you are connected to the internet, and you're getting a "Page Cannot Be Displayed" error in your browser, you may want to double check the settings of your particular web browser. Basically the "Page Cannot Be Displayed" error message indicates the page you are trying to load has timed out, is unavailable or had been renamed, or just failed to load within a specified period of time.

  3. if you are connecting to the Internet through a proxy server make sure the proxy server is avaialble and you can connect to it. Disable the proxy server to determine if it is causing the problem.

  4. Incorrect network setup can also be possible causes of the problem. Double check your network settings to make sure they are correct.
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Additional Checklist Documents:
  Category Description Document Count:
Web and Web Browsing Problems Clear Out Temporary Files Not Required By Windows
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Performance Problems Clear Out Temporary Files Stored In Windows System Folders
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Computer Maintenance Scan For Computer Viruses, Spyware, And Adware
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Configuration and Settings Changes Troubleshoot Settings On Workstation Computer
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Web and Web Browsing Problems Empty Temporary Internet Files Folder
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Key Terms & Definitons:
Temporary Internet files
web browser
Internet cache files
proxy server