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Troubleshooting Common Printer and Printing Problems
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Troubleshooting Common Printer and Printing Problems

Solution 6:
Perform a printer test through the Windows control panel.

Performing a printer test through the Windows operating system itself is very useful in deciphering where the problem is originating from. If your printer can't print through the operating system, then you will need to complete more troubleshooting steps.

Click here for a walkthrough on how to print a test page in Windows 2003.

Solution 5:
Reinstall the printer driver with the most current driver available.

When completing this task you will want to ensure that you are reinstalling the latest device driver for your printer and that the driver is made specifically for the version of Windows you are running. Sometimes installing a driver not written specifically for the version of Windows you run may cause problems at a later time.

Click here for a walkthrough on how to reinstall a printer driver via the Windows back door.

CHECKLIST: IDENTIFYING THE PROBLEM

When I try to print a document in Windows XP to a printer connect over my local area network the printer will fail to print the document properly. My home network is working fine since I can share files and folders, and also ping other computers on my home LAN. For some reason the issue is existing on the computer it is connected to becasue when I complete a test print the printer will still not print. I have tried running a self diagnostic on the printer itself and it prints fine, so I know the hardware is working fine. There seems to be a disconnect or connection issue between the printer driver and the software installed that gets the printer working properly.

The solutions/troubleshooting steps that comprise this checklist are outlined in the next sections.

Solution 1:
Make sure the printer is turned on, filled with a good supply of paper.

Solution 2:
Try a different power outlet and ensure the power cable is connected properly to a power bar, etc.

Solution 3:
Ensure the USB cable is securely attached to both printer and the computer.

Solution 4:
Since the device is a USB device reinstall the USB drivers for your particular USB controller.

Solution 5:
Reinstall the printer driver with the most current driver available.

Solution 6:
Perform a printer test through the Windows control panel.

Solution 1:
Make sure the printer is turned on, filled with a good supply of paper.

The first step in troubleshooting printers is to start with the basics. Ensure the printer is turned on and has an ample supply of paper. Also, ensure that you have a full supply of ink in your inkjet cartridge(s) since some printers will fail to print a document properly if there is no ink in a cartridge.

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Solution 2:
Try a different power outlet and ensure the power cable is connected properly to a power bar, etc.

Try a different power outlet and ensure the power cable is connected properly to a known working power bar. Plug the power bar into a different outlet to ensure it's operating correctly.

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Solution 3:
Ensure the USB cable is securely attached to both printer and the computer.

If possible, replace the USB cable with an a different one to ensure the cable is not the cause of the problem.

Solution 4:
Since the device is a USB device reinstall the USB drivers for your particular USB controller.

Since the device is a USB device, reinstall the USB drivers for your particular USB controller. Most USB devices require a seperate driver to get the hardware working properly. If you have other USB devices connected and functioning properly on your computer, then chances are there is nothing wrong with the USB ports on your computer. However, from a troubleshooting perspective it's always good to reinstall your USB driver on the computer just to ensure there are no corrupt drivers conflicting with the proper functioning of the device.

Click here for a walkthrough on how to reinstall a USB driver on a Windows 2003 based computer.

     
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